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Winebits 275: James Tidwell, Amazon, national chains

Appreciating wine: James Tidwell, who works for the Four Seasons in suburban Dallas, is not only one of the most knowledgeable people in the wine business, but one of the nicest. So I'm particularly happy to note this interview with James, where he talks about what it's like to taste some of the world's great wines: "I knew food and wine went well together, but this transcended all conceptions of how they can be paired. It really has influenced my understanding of what can be done with food and wine."

Making the Amazon model work: A rare look at how and what Amazon is doing with its wine marketplace, courtesy of Wines & Vines magazine. Peter Faricy, the executive in charge of the wine marketplace, wouldn't discuss sales or how many wineries are participating, but did note that the Internet giant is "super pleased with the reception so far.” More importantly, he said, Amazon is working as fast as possible to add other states to the current lineup — 15 plus the District of Columbia, while ensuring complete compliance with the various local liquor regulations. It charges wineries 15 percent of the sales price to be part of the marketplace, but is waiving some fees.

Want to be a national chain? Then offer better service, says the man in charge of Total Wine & More, whiich is agressively expanding across the U.S. “If we can have the best people, we win. You’re not going to find those people in Walmart or anywhere else,” said president and co-owner David Trone. This is, of course, easier said than done, and I've heard it about a zillion times in the two-plus decades I've written about business. I once spent 40 minutes in a Dallas Total Wine without an employee even looking at me, and the one employee I watched wait on another customer didn't seem all that interested. But maybe that's a small sample size.

 

 

2 Responses to Winebits 275: James Tidwell, Amazon, national chains

  1. kimberlymacye@gmail.com' Kim says:

    “Suburban Dallas” is north of 635 and is typically referred to as “Far North Dallas”. The Four Seasons however, is in master planned Las Colinas, and Las Colinas is in Irving. Not Dallas, not a Dallas wannabee. Maybe he partook in a bit too much wine and forgot where he was.

  2. bob.nagy@comcast.net' Bob says:

    I’ve been to a total wine on several occasions when visiting my sister in Charlotte. The selection is roundly disappointing (especially given the size of the store) and the sales force has about as much knowledge of wine as you might find at Walmart. Nothing beats the small knowledgeable retailer, despite the fact you might spend an extra dollar a bottle.

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